The Managed Service plan is designed to provide pro-active monitoring and support services that anticipate and prevent IT problems before they occur.
The package additionally aims to provide unlimited support for a fixed price for all services covered under a specific scope of work.

• Troubleshooting of Windows operating system issues
• Troubleshooting of software application issues
• Installation of new software
• Troubleshooting and labor for replacing of hardware
• General maintenance, including but not limited to disk cleanup, disk defragmentation, etc
• Application of software updates and operating system patches and upgrades
• Re-profiling of computer for a new user

• Troubleshooting of Windows operating system issues
• Troubleshooting of software application issues
• Troubleshooting and configuration of Windows Server role components
• Windows Event Log monitoring
• Application of software updates and operating system patches and upgrades
• VMware environment monitoring
• Management of Active Directory accounts and group policies (if applicable)